Customer Service

Contact Us

Contact us via our contact form.

 Write us!

Order

Placing an order was never so easy. You can order and pay online.

How do I order something from NE-Winkel? Ordering is done in 2 simple steps:

  1. Choose your product (s)
    • First, find the product you want to buy.
    • Place it in your cart via the big green button.
    • You can now continue shopping or continue with ordering.
  2. Validate and pay
    • Choose one of our payment methods.
    • You get an overview of your order.
    • Is everything correct?
    • Pay. Well, it must also happen :-).
  3. Ready!
    • Thank you. Your order has been placed, you just have to wait. until it’s delivered.

Change or cancel? No problem. Contact our customer service.

If the order button on the product page is not present and it is indicated that the product is sold out then we do not have the product in stock. Contact our customer service.

Payment

You can pay in multiple ways. We use safe and trusted payment methods.

You can pay in multiple ways. We use safe and trusted payment methods.

BetaalwijzeBetaalkosten
IDEALFree
PaypalFree
Bank transferFree
BancontactFree
CreditcardFree

We will help you with your problem! Contact our customer service

All about your invoices you will find at your account

Shipment & delivery

We will keep you posted about the order process.

The order…You receive…
… is received correctly.… a receipt by e-mail.
… is completed.… a order confirmation by e-mail.
… has left our warehouse.… a shipment confirmation by e-mail.

Your package will be sent insured by default. This way we ensure that your package always arrives safely.

After your package has left our warehouse, you follow it via the track & trace link on the website of the delivery service of your order. You can find this link in the shipping confirmation.

Returns & service

Not satisfied with your product? That’s annoying. We’re going to do something about that, promised.

Your product does not meet your expectations and you want to send it back or exchange it for another product. Contact our customer service.