Customer Service

How do I order something from NE-Winkel? Ordering is done in 2 simple steps:

1. Choose your product (s)
   • First, find the product you want to buy.
   • Place it in your cart via the big green button.
   • You can now continue shopping or continue with ordering.
2. Validate and pay
   • Choose one of our payment methods.
   • You get an overview of your order.
   • Is everything correct?
   • Pay. Well, it must also happen :-).
3. Ready!
   • Thank you. Your order has been placed, you just have to wait. until it’s delivered.

Change or cancel? No problem. Contact our customer service.

If the order button on the product page is not present and it is indicated that the product is sold out then we do not have the product in stock. Contact our customer service.

You can pay in multiple ways. We use safe and trusted payment methods.

We will help you with your problem! Contact our customer service

All about your invoices you will find at your account

Contact our customer service.

Your package will be sent insured by default. This way we ensure that your package always arrives safely.

After your package has left our warehouse, you follow it via the track & trace link on the website of the delivery service of your order. You can find this link in the shipping confirmation.